Ontario Phone Cards: Customer Service

Ontario Phone Cards is a phone card reseller. All phone card related problems or questions have to be addressed by calling customer service telephone numbers provided with your card.

For CiCi, Gold and 2020 please call 1-800-649-8583

For Premier Plus, Top, Top Plus, Ultra, Family,
Big Time Plus, Holiday, Parlez and Fonebuster call
1-888-282-0752

For Salsa, Pearl and Sonic please call 1-888-788-6977

For First Choice, SIFA and Good Time call 1-877-503-2163 or 416-245-1132

If you have problems related to Billing, Order email delivery, PIN number or other Web site related problems please contact Ontario Phone Cards customer service by

e-mail:	support@ontariophonecards.ca For faster service please send us an email from the address which you used to make a payment!
telephone:	1-866-441-3953, ext 82 Only in case you are unable to send an email from the address which you used to make a payment.

If you did not receive your cards:

Please check your "SPAM" or "JUNK" email folders and mark our email as "NOT SPAM" or "SAFE".

If you cannot find our emails (blocked by SPAM filters), you have to:

	Add our email "support@ontariophonecards.ca" to your Contacts, Address Book or Safe-List (you may also need to lower / disable SPAM protection, see instructions below).
	Instantly re-generate your order by filling out the form below.

Email address you used for your order:

Your invoice ID:

Invoice ID could be found in your receipt email or,
if you have a PayPal account, in your PayPal payment details.

Attention Hotmail / MSN / Sympatico users:
If you cannot find your card in JUNK email folder you may need to:

	Add our email "support@ontariophonecards.ca" to Hotmail Contacts: Click "Contacts" in the main menu, click "New" in Contacts menu, enter Ontario Phone Cards as a "Quickname" or "Nickname", enter support@ontariophonecards.ca in "email" and click "Save".
	re-generate your order again by using the form above.

you may also need to lower or disable your Junk email protection and regenerate your order:
for MSN Hotmail: from Hotmail Inbox go to "Options" (top-right corner), go to "Junk Email Protection", to "Junk E-Mail Filter" and choose "Low - obvious junk e-mail is caught";
for Windows Live Hotmail: go to "Options", go to "More Options", go to "Junk email - Filters and confirmation" and choose "Low - Obvious junk e-mail is sent to the junk e-mail folder".

If you cannot receive our emails after checking SPAM filters and re-generating your order please contact Ontario Phone Cards customer service by email support@ontariophonecards.ca

$2 rebate on your first order
5% rebate on most orders of $20 or more
	order of $10	$0.20
	order of $20	$1.00
	order of $40	$2.00
pay using online bill payment and save 10% instantly!

	• Phone Card selection tips
	• Cards with hidden charges
	• Phone Card glossary
	- Call increment
	- Per-call service fee
	- Maintenance charge
	- Other charges
	• Customer satisfaction rate
	• Online shopping safety
	• Other FAQ